Lead times, Incoterms, how the machine is crated, what the warranty actually covers and what happens the day something goes wrong. No small print.
We will quote more than one term so you can compare landed cost properly rather than guessing.
| Term | Name | Handover point | What it means for you |
|---|---|---|---|
| EXW | Ex Works | Shenzhen (Yantian / Shekou) | Buyer collects from our facility and handles all export formalities. Suitable only if you already have a Chinese freight agent. |
| FOB | Free On Board | Shenzhen / Yantian / Shekou | Our default term. We deliver to the port and clear export; you arrange and pay the ocean freight and insurance. Best value for buyers with their own forwarder. |
| CIF | Cost, Insurance & Freight | Your destination port | We book the freight and insure the cargo to your port. Simple for first orders when you do not yet have a forwarder relationship. |
| CFR | Cost & Freight | Your destination port | As CIF but without insurance, if you prefer to place cover under your own open policy. |
| DAP | Delivered At Place | Your named address | We deliver to your door; you handle import clearance and duties. Popular with EU and US buyers who have a customs broker. |
| DDP | Delivered Duty Paid | Your named address | The full door-to-door service including duties and import clearance. We quote this for established markets where we have a customs partner. |
Heat-treated (ISPM 15) plywood crate for every machine. Marked with handling symbols and your PO / SKU references.
Stretch film, foam corner blocks and a desiccant sachet inside a moisture barrier bag for sea freight.
Foot switch, electrodes, leads, goggles, fuses and the manual are packed in a labelled inner box — nothing loose.
Packing list, test certificate, Declaration of Conformity and the operation manual (EN, plus your target language on request).
We photograph the packed crate and the loaded container and send the images before dispatch.
Shipping marks to your requirement — PO number, carton count, gross weight, country of origin.
From the date of shipment, covering manufacturing defects in the power supply, capacitor bank, control board and wiring harness.
We hold — and commit to hold — spare capacitor banks, control boards, electrodes and gas fittings for seven years after the last production run of each model.
Written technical response to any service enquiry within two working days, in English, Spanish, German, French, Japanese or Chinese.
On-site or remote product training for your engineers and sales team. Travel costs quoted separately for on-site visits.
Structured fault-finding checklists plus video call support to identify a failed module without shipping the machine back.
For distributors we can supply exchange control boards and capacitor banks up front, so you repair on site instead of waiting on a return shipment.
30 % deposit, 70 % before shipment — our standard term for all first orders.
L/C at sight accepted for orders above US$20,000, issued through a prime bank.
Escrow-style protection for buyers who prefer a platform-mediated payment.
Available for spares, sample orders and trial units below US$2,000.
Open account terms available to established customers after two completed orders.
We accept corporate POs from registered businesses; a proforma invoice is issued first.
Standard benchtop machines ship 7–10 working days after deposit. Portable and laboratory units ship 5–8 days. Heavy stud units 10–15 days. Automated lines and custom tooling 4–8 weeks. Lead time starts when the deposit clears, not when you enquire.
We ship worldwide. We already export to North America, the EU and UK, Japan, Southeast Asia, the Middle East, Latin America, Australia and South Africa. If your destination needs a specific declaration we will tell you before you order rather than surprise you afterwards.
FOB if you have your own freight forwarder — it is usually the cheapest. CIF for a first order when you want us to handle the freight. DDP for door-to-door delivery with duties included. We will quote more than one term so you can compare.
Yes — 12 months limited warranty from shipment date on the power supply, capacitor bank, control board and wiring harness. Consumables such as carbon electrodes and ceramic ferrules are excluded, as is damage from misuse or unauthorised modification.
Send us the symptoms with photographs or a short video and we respond within 48 hours with a diagnosis. Most faults are a failed control board or capacitor bank, both of which are modular. We ship the replacement module by express courier and guide your technician through the swap, or replace under warranty if it is a covered defect.
Yes, and we commit to holding them for seven years after a model ends production. Stock items include capacitor banks, control boards, carbon electrodes, ceramic ferrules, gas fittings and foot switches. We recommend every buyer keeps one spare electrode set on the shelf.
30 % deposit with the order, 70 % before shipment is standard. L/C at sight for orders above US$20,000. PayPal or card for spares under US$2,000. NET 30 or 45 for established customers after two completed orders.
If a machine arrives damaged or does not match its specification, tell us within 14 days with photographs and we will repair, replace or refund at our cost. Because every machine is configured and calibrated to order we do not accept change-of-mind returns, which is why we encourage a paid sample order or a sample weld test first.
